Privacy policy
At Access Antennas, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit or make a purchase on our website.
Contact Information
If you have questions about your privacy, wish to access your data, or want to make a complaint, please contact us:
Email: sales@smarthomegroup.com.au
Mail: Access Antennas, 2/40 Collingwood Street, Perth WA 6017, Australia
Information We Collect
We collect information to provide a seamless shopping experience, process orders, and improve our services. This may include:
Device Information: Browser type, IP address, time zone, and how you interact with our website, collected automatically to ensure the site functions properly and to optimize your experience.
Order Information: Name, billing and shipping address, payment details, email, and phone number, collected to process purchases, provide invoices, and arrange delivery.
Customer Support Information: Any information you provide when contacting us, used solely to assist with inquiries or issues.
All information is handled securely and only shared with trusted service providers (e.g., Shopify, payment processors, or shipping partners) as needed to fulfill your order.
How We Use Your Information
We use your information to:
Process and fulfill orders, including payment and delivery.
Communicate about your order or account.
Improve our website, products, and services.
Provide marketing updates if you’ve opted in.
We never sell your personal information to third parties.
Cookies & Tracking
Our website uses cookies to improve your browsing experience, remember preferences, and understand how the site is used. You can manage or disable cookies through your browser settings, but some site features may not function fully without them.
For more information about cookies, visit: www.allaboutcookies.org
Security
We take your privacy seriously and implement measures to protect your personal information from unauthorized access, loss, or misuse.
Children
Our website is not intended for individuals under 16 years old. We do not knowingly collect personal information from children. If you believe we have information from a child, please contact us so we can delete it.
Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal information. You can contact us anytime to exercise these rights.
EU/EEA residents: GDPR rights include access, correction, deletion, and portability of personal data.
California residents: CCPA rights include access, deletion, and opting out of the sale of personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a “last updated” date.
Our Commitment
Your trust is important to us. We are committed to handling your information safely, securely, and transparently, giving you confidence when shopping with Access Antennas.